Leading the Human Side of Change

Successful handling of the people-side of change is critical for important projects and initiatives. The desirability of change is relative, and effectively managing its dynamics for impacted stakeholders is key to facilitating successful transitions.

Our Approach to Change Leadership

We tailor every change effort to its unique scale and complexity, using a structured yet flexible approach that balances proven methods with practical execution.

Assess Impact Up Front

Always start with an honest assessment of change impacts, no matter how minor they may seem.

Utilize Proven Methods

Our change efforts are guided by the Prosci methodology, an international, market-leading framework for change leadership.

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Start With The Basics

For low-impact efforts, focus on communication, training, and sponsorship.

Add Risk-Mitigators

For higher-impact efforts, apply resistance management and coaching.

Invest In Total Success

By adding organizational design, business design, and success measurement.

3 States of Change

Experienced by all organizations and people during meaningful transformation.

We Bring 8 Key Capabilities to Help Manage Change

By combining these 8 tools, we help ensure less friction and higher adoption of change.

Comms

Ensure that targeted messages are sent to impacted groups by the right senders via effective mediums.

Training

Ensure that impacted groups have the skills they need to work successfully in the new context.

Sponsorship

Ensure that visible leadership assumes responsibility for the outcomes of successful change.

Resistance MGMT

Ensure that both active and passive resistance to change is managed proactively.

Coaching

Ensure that expectations for new ways of working are communicated from supervisors to employees.

Org Design

Ensure that the conceptual and logical org designs are optimized for the new way of working.

Measurement

Ensure that KPIs are identified for tracking the outcomes and success of change.

Business Design

Ensure that processes, technology, and other key business domains are aligned to the change.